Campus TV, Streaming & Network Technical Support
University Video Services provides technical support after installation, along with 24/7 network monitoring for managed systems.
Contact Our Support Team
Contact UVS with your institution name, affected service, location, and a clear description of the issue.
Email Support
For non-urgent questions, account matters, or system inquiries, email Brian directly.
Email BrianSubmit a Request
Fill out our contact form with the details of your issue and we'll follow up with you promptly.
Open Contact FormCommon Support Topics
Quick guidance for the most frequent campus TV and streaming questions.
HBO Max Access Issues
Students at participating institutions should use the UVS HBO Max activation link, choose the provider sign-in option, search for University Video Services, select their school, and log in with school credentials.
Channel / Signal Problems
When reporting a signal issue, include the building or room, affected channels, and the time the issue occurred.
New Room or Building
Adding TV service to a new dorm room or building? Contact us with the location details and we'll assess what's needed to extend your existing system.
WiFi / Network Issues
For network support, provide the affected building, floor, and approximate number of impacted users.
Billing & Account Questions
For questions about your contract, billing cycle, or service renewal, use our contact form and include your institution name and account reference.
Equipment & Maintenance
UVS offers warranty and maintenance services. Available service depends on your institution's agreement and installed system.
Can't Find What You Need?
Our support team is standing by. Don't let a technical issue disrupt your students' experience.